Privacy Policy

At NorfolkTrades, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data when using our website and services.

Who We Are

NorfolkTrades is operated by Alan Hunt. It is an online directory and jobs platform designed to connect customers with local businesses and tradespeople across Norfolk.

Questions may be sent to sales@norfolktrades.co.uk.

Information We Collect

Information You Provide

• Name
• Email address
• Business name
• Business contact details
• Website and social media links
• Business descriptions
• Images uploaded to your profile
• Reviews and ratings
• Job postings and enquiries
• Information submitted through contact forms

Information Collected Automatically

When you visit NorfolkTrades, essential hosting and security systems may process:

• IP address
• Browser type and version
• Device information
• Pages requested
• Referral information
• Essential cookie and security data

Optional analytics information such as time on site, traffic sources and visitor behaviour is only collected when an analytics service is configured and valid consent is obtained where required.

How We Use Your Information

• Create and manage user accounts
• Display business listings and profiles
• Process memberships and subscriptions
• Provide customer support and respond to enquiries
• Operate and improve NorfolkTrades
• Monitor website performance and security
• Prevent fraud, abuse, and misuse
• Comply with legal obligations

Payments

All membership payments are planned to be processed securely through Stripe. NorfolkTrades does not store or have access to full payment-card details. Payment information is handled directly by Stripe under its own privacy and security policies.

Public Information

Information you choose to publish in a business listing may be publicly visible, including business name, contact details, description, images, website and supported social links, reviews and ratings. Submit only information suitable for public display.

Cookies

NorfolkTrades uses essential cookies for functionality and security. Optional analytics or marketing cookies remain disabled unless a provider is configured and valid consent is received where required. See the Cookie Policy for controls.

Sharing Your Information

NorfolkTrades does not sell, rent, or trade personal information. Information may be shared where necessary with Stripe, Hostinger hosting and transactional email, Google sign-in, security or analytics providers, technical support providers, or where required by law.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. No online platform can guarantee absolute security.

Data Retention

Information is retained only as long as necessary to provide services, maintain accounts, meet legal obligations, resolve disputes, enforce policies and preserve required security or audit records. Information no longer required will be securely deleted or anonymised where appropriate.

Your Rights

Depending on applicable law, you may have rights to access information, correct inaccuracies, request deletion, restrict or object to processing, withdraw consent, and request a copy of information held. Contact sales@norfolktrades.co.uk.

Third-Party Links

NorfolkTrades may link to third-party websites. We are not responsible for their content or privacy practices and encourage users to review their policies.

Changes to This Privacy Policy

Updates will be published on this page and become effective upon publication, subject to applicable law.